Technical Support Agreements 
MACDAC currently offers 3 types of Annual Technical Support Agreement plans.  We've made numerous enhancements to our Support and Training services and intend to continue to provide additional enhancements.  Below is an explanation of our Full Plan A for $1,500, Intermediate Plan B for $1,000 and our Basic Plan C for $500. 

Annual Technical Support Agreement Plan A includes:

1.  Phone, FAX and E-Mail technical support (provided by MACDAC Engineering, Inc. and CNC Software, Inc.).  

2.  Application Sessions Thursday + Friday in Ellington, CT. Classes can also be scheduled at a MA location to be determined.  First session is 9:00am to 12:00pm and second session is 1:00pm to 4:00pm based on a first-come-first-served basis. 

3.  Post Modification Assistance in Application Sessions  - Assistance / Training for minor post modifications within the Application Sessions Thursday + Friday. 

4.  Website (www.macdac.com) and E-Mail includes:

a)  E-Mail addresses where customers can upload problem files for technical assistance from MACDAC.

b)  Employment Opportunities @ macdac.com where customers looking for work can find other MASTERCAM users who are temporarily over capacity and wish to off-load work.  Also, currently unemployed, experienced Mastercam users can post their resumes and available Mastercam Programmers can post their availability and expertise levels for third-party programming opportunities.

c)  What's New @ macdac.com  where customers can stay abreast with new ideas and endeavors being reviewed by or committed to by MACDAC.  Also, review upcoming sales seminars, training sessions and technical support plans being offerred by MACDAC.

d)  Links @ macdac.com  where customers can link their website(s) to MACDAC and promote their products and services to the MACDAC clientele.

Annual Technical Support Agreement Plan B includes:

   Items (1), (2) and (4) above.

Annual Technical Support Agreement Plan C includes:

Items (1) and (4) above.